Frequently Asked Questions
Everything you need to know about your Salons Direct order.
Do you offer next day delivery for salon supplies?
Yes, we offer Next Working Day Delivery on orders placed before 4pm Monday to Friday. Please note that some large furniture items or hazardous chemicals may require additional transit time.
Can I open a professional trade account?
Absolutely. Salons Direct is a trade-only supplier. You can register for a professional account by providing proof of your hair or beauty qualifications during the checkout process or via our registration page.
What is your return policy for hair and beauty products?
We offer a 14-day return period for most items, provided they are unused, in their original packaging, and in a resaleable condition. For hygiene reasons, we cannot accept returns on opened cosmetics, hair extensions, or used scissors.
Do you offer furniture leasing for new salon fit-outs?
Yes, we provide flexible leasing options for salon furniture and equipment to help you manage your cash flow. You can apply for financing directly through our website or contact our furniture team for a bespoke quote.
How can I track my delivery?
Once your order has been dispatched, you will receive an email and SMS notification containing a tracking link from our partner couriers, allowing you to monitor your delivery in real-time.
Are the electrical items covered by a warranty?
All electrical styling tools, such as hair dryers and straighteners, come with a minimum 12-month manufacturer's warranty. Please retain your invoice as proof of purchase for any future warranty claims.